Sr. Desktop Support Engineer

15 - Information Technology - Redwood City, CA - Full Time

At Codexis, we are creating sustainable chemicals, pharmaceutical processes, and renewable ingredients that make industry more efficient, productive and profitable. Industrial biotechnology from Codexis reengineers enzymes and microorganisms – nature’s catalysts – and puts them to work to solve real global challenges for the world’s largest companies.

Senior Desktop Support Engineer


As a Senior Desktop Support Engineer, you will work cooperatively in our small IT team in a dynamic environment, with good quality customer service as our priority. You will also work collaboratively with others across the organization to achieve shared objectives. This position provides a great opportunity to learn and advance your technical skills.

Essential Job Responsibilities:

  • Provide IT helpdesk and desktop support for all computers, software, emails, lab computers, applications, phone, voicemail and printers to all end-users in the office and remote users.
  • Standard business support coverage hours are from 8am to 5pm.  There will be occasions where support will be required outside of standard business hours, including early mornings, nights, or weekends.
  • Open helpdesk requests and document resolution in helpdesk system. Provide follow-up in a timely manner. Escalate calls or requests when necessary.
  • Monitor and follow up on end-users emails, voicemails or walk-in helpdesk requests.
  • Troubleshoot and resolve hardware, software, telephone, printers, desktops and laptops, lab computers, Macs, label printers and mobile devices problems.
  • Manage IT inventory, software, licensing, assets and IT storage room.
  • Administer, troubleshoot and resolve problems related to Active directory users, email accounts, AD group policy, DNS, DHCP, WINS, VPN, NTFS file security access.
  • Administer WSUS update servers and responsible for server patching and updates for Exchange, Windows, Applications, users computers and Vmhosts.
  • Manage and administer EMC Networker backup and restore process, monitor backup status, backup tape library, and offsite tapes. Perform annual testing for backup and restore.
  • Manage and administer Avaya phone and voicemail systems.
  • Provide 24X7 support and monitor for network services, productions servers and applications, emails, and network infrastructure.
  • Perform daily testing of critical systems to ensure operations and proactively identify potential problems.
  • Monitor, troubleshoot and support LAN/WAN, wireless infrastructure and VPN to ensure reliable, secure and efficient day-to-day network operations.
  • Run quarterly Sarbanes Oxley reports.
  • Image and setup computers and desktops for deployment and upgrades.
  • Upgrade Windows 7 computers to Windows 10 operating systems.
  • Good documentation, follow through and documenting the detail and procedure.
  • Develop technical documentations such as procedures, work instructions, “How to”, “FAQ” and training.
  • Comply with Company IT policies and procedures, change control and SOX ITGCs.
  • Participate in other duties and assignments as required in special projects, occasionally in non-business operation hours.


  • Bachelor’s degree in IT technologies or related fields with 3 years desktop support experience.
  • Excellent troubleshooting and problem solving skills to troubleshoot and resolve technical issues independently and efficiently.
  • Flexibility to work outside standard business hours.
  • Possess excellent interpersonal verbal and written communication skills.
  • Possess strong organizational skills.
  • Demonstrates patience when troubleshooting and solving technical issues over the phone and in person.
  • Energetic, self-proficient, motivated and professional individual who thrives in dynamic environment.
  • Aptitude to learn quickly when facing new situations or challenges.
  • Familiar with Windows XP/Windows 7/Windows 10, Microsoft Office 2003/2007/2010/2013, Adobe, Visio, Project, Internet Explorer, Edge, scientific applications, local and network printing, network connectivity issues, Windows servers administration, VPN, TCP/IP, DNS, WINS, DHCP troubleshooting and other Ethernet/Remote access issues.


The position comes with a competitive compensation and benefits package, including paid company holidays, paid time off, health benefits, 401k match, and much more.  For more information about our plans for the future, and to be considered for this career opportunity, please visit


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